Live / Mobile
Your 66com account wallet connects to Rocket and Upay so you can move funds through the payment routes you already use on mobile. Every deposit and withdrawal step is shown inside your account area — check the fields and limits displayed there before confirming any transaction.
Adding funds starts from the deposit counter inside your signed-in account. We route deposits through Rocket and Upay — both are configured for mobile-wallet transfers that Bangladesh members already have set up on their phones. Open the deposit page, choose your method, and follow the fields shown there.
Go to your account, then select the deposit section. The payment options available to you are shown there — do not enter any amount before confirming which method is active.
Select the wallet you want to fund from. The account area shows the current receiving details — use those, not details from any other source, to avoid a misdirected transfer.
Type the deposit amount within the minimum and maximum range shown on the page. Confirm on your wallet app, then return to the account page. Save the transaction reference before closing.
Once the transfer completes on the wallet side, your 66com balance should update. If it does not reflect within the expected window shown on screen, raise it with support using your reference number.
Withdrawals from your 66com account go back to the same wallet you deposited from in most cases — your account area will show the available payout methods and any conditions that apply at the time you request. Open the withdrawal page when your balance is ready.
Go to your account and select the withdrawal section. The methods shown there are the ones currently available for your account. Do not attempt to withdraw to a wallet that is not linked or verified in your account.
Choose Rocket or Upay as shown. Enter your registered wallet number carefully — double-check it before moving to the next step, because this is where most withdrawal delays originate.
Input the amount within the range displayed. Confirm the withdrawal request. You will see a status update in your account transaction history once the request is logged on our side.
Your withdrawal status — pending, processing or completed — is visible in the transaction history tab. If the status does not change within the window shown on screen, note your reference and reach out to support.
Before a withdrawal is processed, your account may prompt a verification step. The fields and documents requested are shown inside your account area — follow only those instructions, not any third-party walkthrough, because the fields we display can differ by account type or transaction size.
When your account flags a verification requirement, a prompt appears in the account area. Follow the fields shown there — they are specific to your account status, not a generic checklist.
If the check relates to your Rocket or Upay wallet, confirm that the number on file matches your registered wallet. Mismatched wallet numbers are the most common cause of a held withdrawal.
Do not upload documents that were not requested. The account area specifies exactly what is needed at each stage. Sending unrequested files does not speed up the process and may create confusion.
If a verification field is unclear or an upload fails, contact support through the route shown in your account. Have your account reference and the specific step name ready so support can locate your case quickly.
The payment methods available on your account are configured for the mobile-wallet habits Bangladesh members use day to day. Rocket and Upay are the verified routes we support for deposits and withdrawals.
Rocket is a verified deposit and withdrawal route on 66com. Use the wallet number registered to your account when initiating any transfer. Confirm the receiving details shown in your account area before sending.
Upay transfers are supported for both deposits and withdrawals. Enter the amount within the range shown in your account, and keep your Upay transaction reference until your 66com balance confirms the update.
Bank transfer may appear as an option depending on your account region and eligibility. The bank details and reference instructions are shown inside your account deposit or withdrawal page when this method is active.
When a deposit or withdrawal is completed, your Rocket or Upay app generates a transaction reference. Your 66com account history shows a corresponding entry with a status label.
Copy the reference number from your Rocket or Upay app immediately after a transfer. This is the key detail support needs to locate the matching entry on the 66com side. Screenshot it before closing the app.
Your 66com transaction history shows status labels such as pending, processing and completed. A pending status means the request is logged but not yet settled. Processing means it is active. Completed means the balance has moved.
Open the account history tab to see a dated list of all deposit and withdrawal requests. Each entry shows the method, amount and status. Use this view to confirm which transactions have settled before placing any activity in the lobby.
Keep your wallet app screenshot, the 66com transaction reference and the date of the transfer. If a discrepancy arises, support can cross-check these three details to identify where a transfer stalled or was misrouted.
Account security on 66com starts with the steps you take before entering any payment detail. Always access your account through the correct domain — 66com — and confirm the address bar shows this before logging in.
Before you enter any account detail, confirm the address bar shows 66com exactly. Phishing pages often use similar-looking domains. Bookmarking the correct address is the simplest way to avoid landing on a copycat page.
We match the Rocket or Upay number on your account to the wallet you use for transfers. If these do not align, the transaction is held pending a check. Keep your registered wallet number current in the account settings to avoid unnecessary holds.
Any identity check we need is shown inside your account, not requested by email or chat outside the platform. Never send identity documents to a contact who approaches you outside the official 66com account interface.
If you notice an unexplained transaction, a locked account step or a suspicious message, contact support through the route displayed in your 66com account area. That is the only channel where support agents can access your account details securely.
These questions cover the deposit, withdrawal and account-check steps that come up most often. If your specific situation is not covered here, the account area and published support route are the correct places to get a resolution.
Rocket and Upay are the verified deposit routes on 66com. Open the deposit page in your signed-in account to see the methods currently active for your account region and eligibility. Do not rely on any list outside your account area, as availability can change.
First check your Rocket or Upay app to confirm the transfer completed on the wallet side. If it did, copy the transaction reference and go to the account history tab. If the entry is still missing, contact support through the route in your account with that reference ready.
The minimum withdrawal amount is shown on the withdrawal page inside your account. We do not publish a fixed figure here because it can vary by method or account status. Always confirm the range displayed on screen before submitting a withdrawal request.
A pending status means the request is logged but the transfer has not settled yet. Check the expected timeframe shown in your account area. If it has passed that window, note the withdrawal reference number and contact support — they can check the status on the processing side.
Verification prompts appear based on transaction activity or account conditions we detect at the time. The fields required are shown inside your account area when a check is triggered. Follow only those on-screen instructions and use the support route if any step is unclear.
Generally, withdrawals are processed to the wallet linked to your account. If you need to update your registered Rocket or Upay number, check whether your account area has a wallet-update option, or contact support before submitting a withdrawal to a different number.